HOW TO SHOP ON STORE13.HU
Shopping at our Webstore:
If you wish to buy the selected product, you can start by clicking on the "Add to basket" button. Once you have added products of your choice to the basket, you can continue shopping. You can also change the quantity of products as you like. Our Webstore offers one piece as default setting. The total price of the contents of your basket is always displayed once you have added your products.
Contents of the basket (Step 1):
Every added product and the current basket subtotal can be both tracked in the „Added to basket” window even during browsing. You can always modify or delete your items. If you wish to remove any item from the basket, click on the “Added to basket” button in the “Basket” window. Next, click on the “X” (Delete) button to remove any unneeded items from your list. Now you can continue adding items to your list or, alternatively, you can click on the "Proceed to checkout" button to initiate the procedure to buy your items. Next, you can proceed and enter your registration data used at your previous shopping session, or enter a new registration. Once successfully registered, you receive an email to your specified email account to activate your registration by clicking on the link provided. Now click on the "Added to basket” button again and then on the “Proceed to checkout” button where you can enter your data required to log in. Here you have the option to add a message in the “Customer’s notes” window if you wish to send any important supplementary information about the transaction process.
Data required for orders (Step 2)
Your invoicing data, e.g. your invoicing address and delivery address are displayed here. You can modify them one by one, or you can add a new delivery address, too. Now you select the required fields accordingly, choose your method of delivery (GLS or personal), and you also choose one of the payment options including cash on delivery, payment at the store, prepayment by bank transfer or online debit card payment. Once you have finished all these steps, you can proceed.
Sending your order (Step 3)
Here you will get an overview of the products added to your basket, their total price as well as the invoicing and delivery data provided. If anything is incorrect, you can change your order by clicking on the “Back” button. However, if everything is in order, tick “Accept Terms and Conditions of Service” and finalize your order by clicking on the "Order" button, and off you go.
You will receive an automatic email of your order to the email account provided. This email certifies that your actual order was successful. Next, you will receive another email from us certifying whether the ordered products actually exist in our stock. In the event of prepayment by debit card it is advised to wait for this email.
It is essential that the telephone number provided is accurate for the courier to keep contact and discuss details if any possible problems arise upon delivery of the parcel.
PAYMENT
You can pay for your orders in four different ways:
- Cash on delivery - Online debit card payment - Personally at our store In the event of cash on delivery the full amount must be paid to the GLS courier who gives you the parcel with the ordered product once s/he received cash. (Please sign your delivery note only after you have checked your parcel item by item and established that all products are intact because no complaints regarding incomplete or damaged deliveries are accepted after receipt of your parcel.)
DELIVERY
Purchases in excess of HUF 20,000 are delivered free of charge; for any orders less than HUF 20,000 we charge 990 HUF. Deliveries outside of Hungary we charge a flat rate of 5.000 HUF.
Deliveries with cash on delivery are exclusively made within Hungary through GLS courier services. Deliveries outside of Hungary must be pyed by card.
GLS agrees to deliver the parcel on the work day following posting in working hours. If the courier fails to find the addressee, s/he leaves a note in the mailbox with GLS’ central customer service phone number (+36-1-501-6204) along with the courier’s own telephone number. If you call any of the numbers, you can surely agree on a date, time and place where you can easily receive your parcel. Couriers are very flexible and helpful because they are financially interested to guarantee and deliver the parcel to the addressee as quickly as possible. For this reason, couriers do as much as they can to deliver your parcel. If customers are impossible to contact, their parcels are deposited at the nearest GLS depot. The courier will try and deliver the parcel once again. If they fail to contact the customer in 5 days and no-one picks up the parcel, it is returned to the sender. If you are able to receive your parcel only at a given time on the day of delivery, please call the customer service to discuss details. The courier is not in a position to call customers in advance to make an appointment. Delivery deadline: The delivery deadline is 2 work days within receipt of the email confirming your „Successful purchase”. If you place your order on Friday, your parcel will be delivered on Tuesday at the latest. As an average, parcels are delivered within 2-5 work days. Re-delivery of parcels:
Once we have sent you the ordered parcel and you do not pick it up within 5 work days, the courier company will automatically return it to our address, and we lose the delivery costs. It may occur that you fail to receive a delivery notification, the courier fails to find your address, your door is locked, no-one is at home, or you may have gone abroad, etc. In such cases and upon your request we re-send you the parcel and re-charge you the delivery costs. We re-send you the parcel exclusively if its purchase price has already been credited (by bank transfer) to our bank account. If the parcel is returned to us twice or more from the same address, our Webstore reserves the right NOTto re-send the parcel to the given name and address.
REPLACEMENT OF PRODUCTS
If the ordered product(s) is/are inappropriate, the size does not fit, or you received (a) product(s) other than expected, you have the option to replace it/them. Of course, this option entails added costs. If the problem arose due to our unintended negligence, we naturally bear any and all costs. If the problem is attributable to the customer’s negligence, then s/he pays any extra costs. In such cases we charge a cost of HUF 990 to re-post the replacement parcel.
Any product(s) to be replaced must be re-packaged in the courier’s box along with all documents (delivery note, invoice) and then taped appropriately. Next, we will send you the right product. When the courier arrives they should personally receive the product to be returned to us. If, after discussion with us, the extra costs are clearly payable by the customer, the delivery cost charged for the delivery of the replacement parcel must be paid to the courier along with any possible balances / differences on the invoice.
DISCLAIMER
Our Webstore provides its services ethically and lawfully, and takes our customers' interests in account. Pursuant to Govt. Decree No. 17/1999, customers may terminate their contract without reasoning within a period of 14 work days. Instead of the statutory 14 days, Store13.hu guarantees a right of termination (money back guarantee) for a period of 21 days. The seller is obligated to repay the sum paid by the customer without delay but within 14 days of the termination at the latest. Customers bears any costs that are incurred due to returning the product as a result of their disclaimer but they are not charged any other (extra) costs. However, the seller may request the customer to pay for any damages arising from the non-intended use of the product. If the parties do not agree otherwise, the customer may not exercise his right to disclaimer in connection with a contract on any copy of voice recordings or picture recordings if the customer had already opened the packaging.
Given that the stocks of our Webstore and our Store13 are the same, we may not be able to deliver the product that you ordered if a certain product is sold out simultaneously at both locations. We assume no responsibility for such incidents but try and remedy any possible issues to the satisfaction of our clients.
The product that you chose at out Webstore may differ from the real one that you intended to purchase. In such cases you can proceed as follows:
You inform our customer service that you are dissatisfied with the product either by phone or email.
In the course of settling any claims (tracking invoices, establishing the value of the product), our colleague informs you whether the product can be returned (if justified, we accept used equipment to be returned exclusively if they have a hidden manufacturing defect discovered during use). We freely accept any unopened and intact products.
You post the product intended to be returned to our address as a postal parcel. Please send the parcel with „registered value”. DO NOT send any parcels with „postage paid by receiver” or „cash on delivery” because we DO NOT accept such. You do not have the right to disclaimer in the event that you personally purchased the product(s) at our store. The value of any unused product(s) purchased at our stores may be exchanged for a store credit or a gift voucher.
Upon receipt of the product, our staff will check whether the product is intact, and returns its purchase price to you by means of a postal check or bank transfer.
GUARANTEE
Pursuant to Govt. Decree No. 151/2003, the guarantee period starts on the date that the consumer product is transferred to the consumer.
In case of a guarantee request, the costumer may demand as follows:
a) S/he may primarily request to repair or replace the product. Exceptions are when the preferred form of guarantee is impossible to perform or, if compared to the performance of the webstore’s other type of guarantee, it would result in disproportionate extra costs with respect to the value of the intact product sold, the extent of the breach of the contract and the inconvenience caused to the costumer by having to use their guarantee rights.
b) If the customer is not entitled to have the product either repaired or replaced, or if the Webstore refuses, at their discretion, to repair or replace the same, or if it is unable to perform its obligation, the customer may request a discounted price or may terminate the contract. No contract may be terminated due to insignificant defects.
No guarantee claims may be filed if defects arise from non-intended use. Guarantee claims may be filed also for discounted products. Also, quality complaints may be made if the retailer failed to indicate the reason for discount. (Govt. Decree 151/2003, Decree No. 49/2003, VII. 30. of the Ministry of Economy and Commerce.) During the initial six months of the guarantee and warranty period, the retailer has to prove that the product was flawless when purchased and the defect ensued from the use of the same. After six months, the customer has to prove that the product was already defective at the time of purchase.